Refund policy

Oops! We’re Sorry to Hear That!

We understand that sometimes things don’t go as planned, and we want to make sure your experience with Bentotss is a positive one. Here’s everything you need to know about our return policy:

What’s Covered?

We accept returns within 7 days of purchase only if the product is damaged during Shipping.

How to Initiate a Return?

To get started with your return, simply send us an email at contact@bentotss.com with detailed photos showing the defect or damage. We’ll assess the issue and, if necessary, arrange a pickup for your order.

Important: A clear unboxing video is mandatory as proof to process any return request.

What You Need to Do:

• Pack your product carefully in its original packaging with all tags intact, just as you received it.

• Make sure to include your proof of purchase (Invoice) for verification.

What Happens Next?

Once we receive your returned product, our team will inspect it and determine whether you are eligible for refund. Here’s what will happen if you qualify:

• We will issue a refund to your original payment method, depending on your preference.

Please note: Refunds may take some time, as banks and payment providers may require a few business days to process the return.

Need Assistance?

Feel free to reach out to us for any queries:

• WhatsApp: +91 63640 16682

• Email: contact@bentotss.com

We’re here to ensure that your Bentotss experience is nothing short of delightful. Thanks for choosing us!