Privacy policy

Privacy Policy for Bentotss

This Privacy Policy describes how Bentotss, operated by NIVRE  ("we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase through our website, bentotss.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether you are a customer, website visitor, or any individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do so, we will post the updated Privacy Policy on the Site, revise the "Last updated" date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and may have collected over the past 12 months personal information about you from various sources, as described below. The specific information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, fulfill the Services, comply with legal obligations, enforce our terms of service, and protect or defend our Services, rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you engage with our Site and use our Services. "Personal information" refers to information that identifies, relates to, or can be associated with you. The following sections detail the categories and types of personal information we may collect:

Information We Collect Directly from You

We may collect information that you provide directly through our Services, including:

  • Basic contact details: such as your name, address, phone number, and email.

  • Order information: including your name, billing address, shipping address, payment details, email address, and phone number.

  • Account information: such as your username, password, and security questions.

  • Shopping information: including items you view, add to your cart, or save to your wishlist.

  • Customer support information: including any information you provide when communicating with us, such as when you send a message through the Services.

Some features of the Services may require you to provide specific information about yourself. You may choose not to provide certain details, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We automatically collect certain information about your interactions with our Services ("Usage Data") through technologies such as cookies, pixels, and similar tracking technologies. This Usage Data may include device information, browser details, IP address, and other data regarding your use of the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf. These third parties may include:

  • Support services for our Site and Services, such as Shopify.

  • Payment processors who collect payment information (e.g., credit card details, billing address) to process your transactions.

  • Tracking technologies from our marketing partners or service providers, such as when you interact with advertisements or open emails we send.

Any information we obtain from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of third-party information or for the privacy practices of these third parties.

How We Use Your Personal Information

  • Providing Products and Services: We use your information to provide the Services, fulfill orders, process payments, and manage your account. We may also send notifications related to your account or transactions and arrange shipping, returns, and exchanges.

  • Marketing and Advertising: We may use your information to send marketing and promotional communications, such as emails, texts, or postal mail. We also use your information to personalize advertisements both on our Site and on third-party websites.

  • Security and Fraud Prevention: Your information helps us detect, investigate, and address any fraudulent or illegal activity. We encourage you to keep your account credentials secure and contact us immediately if you suspect any unauthorized activity.

  • Communicating with You: We use your information to provide customer support, respond to inquiries, and improve our Services. This is done in our legitimate interest to maintain a business relationship and improve user experience.

Cookies

We use cookies to improve the functionality and user experience of our Site. Cookies help us remember your preferences, analyze user interaction with the Services, and enhance performance. We may also allow third parties to use cookies on our Site for purposes such as tailored advertising.

You can manage cookie settings through your browser preferences. Please note that disabling cookies may affect your user experience, and some features of the Services may no longer be available.

How We Disclose Your Personal Information

We may disclose your personal information to third parties for various purposes, including:

  • Vendors and Service Providers: We share your information with third parties who perform services on our behalf, such as payment processors, data analytics providers, fulfillment partners, and customer support services.

  • Business and Marketing Partners: We may share your information with our business or marketing partners, such as Shopify, for business and promotional purposes.

  • Business Transactions: In the event of a business transaction, such as a merger or acquisition, we may transfer your information as part of the transaction.

  • Legal Compliance: We may disclose your information in response to legal requests, such as subpoenas or to comply with applicable laws.

  • With Your Consent: We may share your information when you request or consent to its disclosure, such as when using social media widgets or logins.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

You may have the opportunity to post product reviews or other user-generated content through our Services. Please be aware that any content you post will be publicly accessible, and we cannot control how others use or interact with it.

Third Party Websites and Links

Our Site may contain links to third-party websites. If you visit these websites, we recommend reviewing their privacy policies, as we are not responsible for their content or privacy practices.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

While we implement reasonable security measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We recommend using secure channels to communicate sensitive information.

We retain your information for as long as necessary to fulfill our Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Delete: You can request that we delete the personal information we maintain about you.

  • Right to Correct: You may request corrections to any inaccurate personal information.

  • Right of Portability: In certain cases, you may request a copy of your personal information and ask us to transfer it to another entity.

  • Restriction of Processing: You may request that we limit the processing of your personal information.

  • Withdrawal of Consent: If we rely on consent to process your data, you may withdraw your consent at any time.

You can exercise these rights by contacting us through the details provided below.

Managing Communication Preferences

We may send promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in the email. Please note that you may still receive non-promotional communications related to your account or orders.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Bentotss,

'D' Block, 2176, 16th 'E' Cross, Near Corporation Bank,
Sahakara Nagar,
Bengaluru,
Bengaluru Urban
Karnataka-560092

Ph: +91 7204219350

Email Us: contact@bentotss.com